Refund Policy

1. Merchant of Record

All transactions for LinkHarbor subscriptions are processed by Paddle.com as our Merchant of Record.

Paddle appears as the seller on your credit card or bank statement.

Paddle handles all payment processing, billing inquiries, and refund processing.

For payment-related questions, you may also contact Paddle's support directly.

2. Subscription Plans

LinkHarbor offers two subscription tiers:

• Free Plan: Includes 10 links with weekly checks. No payment required.

• Pro Plan: $9/month. Includes unlimited links, daily checks, email alerts, bio page, and click analytics.

3. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all Pro Plan subscriptions.

If you are not satisfied with LinkHarbor within 14 days of your first payment, you may request a full refund.

This guarantee applies only to your first subscription payment. Renewals are not eligible for refunds after the 14-day window from the initial purchase.

As the seller of record, Paddle reserves the right to grant refunds at their discretion in accordance with their policies and applicable consumer protection laws.

4. Statutory Rights

In addition to our 14-day money-back guarantee, you may have statutory cancellation and refund rights depending on your location:

• EU/UK customers: You have the right to cancel within 14 days of purchase under consumer protection regulations.

• Other jurisdictions: Refund rights may apply based on local consumer protection laws.

These statutory rights are managed by Paddle as the Merchant of Record and may extend beyond our standard policy.

Paddle may grant refunds as required by applicable law, payment provider requirements, or if a transaction is believed to be fraudulent or made in error.

5. Refund Eligibility

To be eligible for a refund under our standard policy, you must:

• Request the refund within 14 days of your initial Pro Plan purchase

• Contact us at brilliant@jolexhive.com with your refund request

• Provide your account email address and reason for the refund

Refunds are processed by Paddle and typically approved for legitimate dissatisfaction with the service.

6. What Is Not Refundable Under Standard Policy

Refunds will generally not be granted in the following situations:

• Requests made more than 14 days after the initial purchase (except where statutory rights apply)

• Subscription renewals (monthly charges after the first payment)

• Free Plan usage (as no payment is required)

• Accounts found to be in violation of our Terms of Service or Paddle's Acceptable Use Policy

• Requests made after canceling your subscription and allowing it to expire

Note: Paddle, as Merchant of Record, may grant exceptions to these restrictions based on their policies, legal requirements, or consumer protection regulations in your jurisdiction.

7. How to Request a Refund

To request a refund, please email us at brilliant@jolexhive.com within 14 days of your purchase.

Include the following information in your request:

• Your account email address

• Date of purchase

• Reason for refund request

We will coordinate with Paddle to process your refund request and respond within 2-3 business days.

Alternatively, you may contact Paddle directly through their support channels for billing and refund inquiries.

8. Refund Processing

If your refund request is approved:

• The refund will be processed by Paddle to your original payment method

• Processing typically takes 5-10 business days, depending on your bank or payment provider

• The exact timing depends on your financial institution's processing times

• Your Pro Plan subscription will be canceled

• Your account will be downgraded to the Free Plan (10 links, weekly checks)

• You will retain access to the Free Plan features indefinitely

9. Subscription Cancellation

You may cancel your Pro Plan subscription at any time from your account settings.

If you cancel:

• You will retain Pro Plan access until the end of your current billing period

• No refund will be issued for the remaining days in your billing cycle (unless within the 14-day guarantee period or statutory rights apply)

• Your account will automatically downgrade to the Free Plan when the billing period ends

• You can reactivate your Pro Plan subscription at any time

Cancellation does not automatically trigger a refund. To request a refund, please follow the process outlined in Section 7.

10. Payment Failures and Declined Transactions

If a subscription payment fails or is declined:

• You will receive an email notification from Paddle

• Your account will be downgraded to the Free Plan

• You can update your payment information and resubscribe at any time

• No refunds are issued for failed payments as no charge was successfully processed

If you believe you were charged for a failed transaction, please contact brilliant@jolexhive.com or Paddle support immediately.

11. Chargebacks and Payment Disputes

If you have a billing concern or dispute, please contact us at brilliant@jolexhive.com or Paddle support BEFORE initiating a chargeback with your bank.

Chargebacks filed without prior contact may result in:

• Immediate account suspension

• Loss of access to all LinkHarbor services, including the Free Plan

• Investigation of the dispute by Paddle

• Potential chargeback fees

We are committed to resolving billing issues fairly and promptly when contacted directly.

Paddle, as the Merchant of Record, manages all chargeback processes in accordance with payment card scheme rules.

12. Fraudulent or Erroneous Transactions

Paddle may issue refunds without prior notice if they:

• Reasonably believe a transaction was made in error or fraudulently

• Determine a transaction may be subject to a chargeback

• Are required to do so by law, payment providers, or card scheme rules

In such cases, your subscription will be canceled and your account will revert to the Free Plan.

13. Free Plan

The Free Plan is provided at no cost and includes:

• 10 links maximum

• Weekly link checks

• Email alerts for broken links

As no payment is required for the Free Plan, refunds do not apply.

Free Plan access may be revoked if you violate our Terms of Service or Paddle's Acceptable Use Policy.

14. Taxes and Fees

All prices include applicable sales taxes, VAT, GST, or other taxes as required by law.

Paddle, as Merchant of Record, is responsible for calculating, collecting, and remitting all applicable taxes.

Taxes are not separately refundable - refunds include the full amount paid, including any taxes.

The amount you see at checkout from Paddle is the final amount charged.

15. Changes to This Policy

We reserve the right to update this Refund Policy at any time.

Changes will be reflected by updating the 'Last Updated' date at the top of this page.

Material changes will be notified via email to your registered account email address.

Continued use of LinkHarbor after changes constitutes acceptance of the updated policy.

You have 30 days from notification to cancel your subscription if you disagree with policy changes.

16. Contact Information

For questions about this Refund Policy or to request a refund, contact us at:

LinkHarbor (operated by JolexHive)

Email: brilliant@jolexhive.com

We aim to respond to all inquiries within 24-48 hours.

For payment processing, billing inquiries, or technical payment issues, you may also contact:

Paddle.com (Merchant of Record)

Visit: paddle.com/support

Your statutory consumer rights are not affected by this policy.